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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Martinez

August 7, 2025

5  out of  5
rating by Nancy Martinez
"Gracias a su agente Andrés Marín por su excelente trabajo de conseguirme un buen seguro para mi carro, todo organizado y bien explicado.. recomendado al 100%"
We responded:
"Nancy, tu experiencia con nuestro equipo es exactamente lo que buscamos lograr. ¡Muchas gracias por dejar una reseña positiva! Esperamos seguir trabajando contigo durante muchos años más. - John"
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Paul Miller

August 7, 2025

5  out of  5
rating by Paul Miller
"The office was quick to meet my needs for Auto Insurance as my wife and I just moved from Pennsylvania to Florida. Pleasant and friendly yet knowledgeable regarding the coverage options available. Enjoyed the experience and feel welcomed"
We responded:
"Paul, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - John"
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Ana Sarzosa

August 4, 2025

1  out of  5
rating by Ana Sarzosa
"The worst service ever, They add me a car that was not mine, they cancel the policy of my car without my permission and they almost get my driver license suspended, I talk to the manager she was more upset the worst, I never put reviews but they give me an awful customer service experience."
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Tariq Chin

July 25, 2025

5  out of  5
rating by Tariq Chin
"I have to say, making the decision to switch over to state farm was a well thought out decision with the help of Krystal. She made the switch an easy one to make with her willingness to take time and explain everything in detail for better understanding. Michael also made understanding the value of life insurance much better. Thank you to this office and if you’re considering seeking coverage with State Farm, start by calling John’s office and asking for Krystal or Mike."
We responded:
"Thank you so much Tariq for sharing your great experience with our team, we are so happy to have you as part of our office family. -John"
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Michael Gambetta

July 11, 2025

5  out of  5
rating by Michael Gambetta
"Laura R. was very helpful. Made the process smooth and was very easy to communicate with to make sure everything was good to go. She answered all my questions with confidence."
We responded:
"Thank you so much for the kind words! We’re thrilled to hear Laura provided such a smooth and helpful experience. She takes great pride in making sure our customers feel confident and cared for every step of the way. We truly appreciate your support!"
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Rixion J Linares G

June 18, 2025

5  out of  5
rating by Rixion J Linares G
"Él proceso fue rápido para adquirir una póliza de vehículo"
We responded:
"Rixion, ¡Gracias por tu reseña! Nos alegra saber que el proceso fue rápido y eficiente para adquirir tu póliza de vehículo. Estamos aquí para ayudarte siempre que lo necesites. - John"
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Israel Kaplan

June 18, 2025

1  out of  5
rating by Israel Kaplan
"Beware of this Company's bait and switch tactics"
We responded:
"We’re sorry to hear you feel this way. We strive to be fully transparent and upfront with every customer. That said, some coverages can’t be confirmed until we speak with you directly we often don’t know exactly what you do or don’t have until we have a conversation. If there was any confusion or misunderstanding, we’d appreciate the chance to clear it up. Please feel free to reach out to our office we’re here to help."
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Efrian Hernandez

June 14, 2025

5  out of  5
rating by Efrian Hernandez
"I wanna start this off by saying that John and his team make you feel like family. They are honest and will tell you what is up with your coverages. I want to shout out Joey, Maytee, Mike and Krystal as every time I have a question or concern they are always quick to assist. If you haven’t made the change reach out to John and his team they will take care of you !"
We responded:
"Efrian, Thank you so much for the kind words! The whole team—including Joey, Maytee, Mike, and Krystal—truly appreciate being recognized for the care and honesty they provide. We’re so glad you feel like part of the family and that the team is always there when you need them. If anyone’s thinking about making a change, they definitely know who to call! - John"
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Georges Chammah

April 23, 2025

5  out of  5
rating by Georges Chammah
"We have enjoyed years of car insurance with the Santoro brothers backed by prompt and friendly service and support of office staff, specially Krystal. Thank you and keep it up!"
We responded:
"Thank you so much for the amazing review, Georges! I'm beyond thrilled to hear that you've had such a great experience with our team. We truly appreciate you and are always here to assist you with your insurance needs. Thanks again for your kind words and support! - John "
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Terri Mizner

March 26, 2025

5  out of  5
rating by Terri Mizner
"Appreciate Aidan Lopez's Help Explaining the Difference in Coverages that is offered & Patience With Me ALSO Before I Gave My Business To This Office, Very 1st Interaction I Wasn't Feeling Well Aidan Said Hope I Feel Better.....Now A Days (Kind Gestures ) That Doesn't Happen As Often Anymore.... Looking Forward Being a Customer. Thank You"
We responded:
"Terri, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - John"
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Sarah Nicely

February 19, 2025

5  out of  5
rating by Sarah Nicely
"Had an amazing experience with the help of Krystal Woodbine! She was very kind, helpful, and knowledgeable as well as sweet ! I recommend you ask for Krystal for any questions on insurance quotes or help on your policy! Thankyou Krystal for making the process so easy for me !"
We responded:
"Sarah, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - John"
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Gyula Engel

February 3, 2025

1  out of  5
rating by Gyula Engel
"Bad experience, asked them to reach out one every 6 months to make sure the policy is ok, never did . Once I cancelled the policy, I still received a bill and now have to send over documents for them to sort it out. I was sent a bill after cancelling a policy with them on a vehicle I no longer have. This review isn’t for state farm, it’s for the people in this office."
We responded:
"We’re sorry to hear about your experience and truly appreciate you taking the time to share this feedback. Our goal is always to provide consistent communication and clarity, especially during transitions like policy cancellations. It sounds like we fell short here, and for that, we sincerely apologize. Please know this isn’t the experience we strive to deliver. We’d like the opportunity to review what happened and help resolve the billing confusion. If you’re open to it, feel free to contact our office directly we’re here to help make things right."
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Sanford Harold Katz

November 14, 2024

5  out of  5
rating by Sanford Harold Katz
"Just transferred my auto coverage from Allstate. John Santoro was amazingly helpful in switching my coverage with a great savings. The office service could not have been nicer and easy to switch. Call State Farm at John Santoro you will not be disappointed. Great rates and great service"
We responded:
"Thank you so much for your kind words and for trusting us with your auto coverage! We’re thrilled to hear that you had a smooth and positive experience with the transition. Helping our customers find the right coverage with great savings is always our goal, and it’s wonderful to know we met your expectations. Please don’t hesitate to reach out if you need anything in the future. Welcome to the State Farm family!"
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Sharon Ballin

October 12, 2024

5  out of  5
rating by Sharon Ballin
"John Santoro is an unexpected Gem. He always takes my calls and goes above and beyond on my coverage for my Home and Auto. I referred many people to him that are very Happy and Grateful. Thank you John !!"
We responded:
"Thank you so much for your kind words! It means a lot to hear that you’re happy with the service, and I’m truly grateful for your referrals. I always strive to provide the best care and coverage for my clients, and I’m thrilled that you’ve had a positive experience. If there’s anything else I can do, I’m always just a call away! Thanks again for your support!"
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Suzanne Sobkowiak

October 1, 2024

5  out of  5
rating by Suzanne Sobkowiak
"Always very accommodating and respectful…never feel rushed! Thank you"
We responded:
"Thank you so much for your kind words! We strive to provide a welcoming and accommodating experience for all our clients, and it’s great to hear that you never feel rushed. We truly appreciate your support and look forward to continuing to assist you in the future!"
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Ken Wanger

September 24, 2024

5  out of  5
rating by Ken Wanger
"I have to say Dealing John Santoro State Farm Agency has been such a wonderful experience they are always ready to help me answer any questions. It’s been and absolute pleasure its nice to know theres no need to look anywhere else when you have the best!"
We responded:
"Thank you so much for your wonderful review! We’re so glad to hear that you’ve had such a positive experience with us. It’s always our goal to make sure all your questions are answered and that you feel confident in choosing us for your insurance needs. We truly appreciate your trust and look forward to continuing to provide the best service possible!"
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Kaeli Lleras

September 24, 2024

5  out of  5
rating by Kaeli Lleras
"I’ve had the pleasure of working with John Santoro and his team at the State Farm Agency, and I couldn’t be more satisfied. From the moment I stepped into the office, I was greeted with professionalism, kindness, and a genuine commitment to helping me find the best insurance solutions tailored to my needs. John and his team are incredibly knowledgeable, providing clear guidance and offering personalized recommendations that truly made me feel at ease. Their attention to detail and dedication to customer service are unmatched. Whether I had a question about auto, home, or life insurance, John and his team were always available to provide prompt and thorough responses. It’s clear that John values his clients and goes the extra mile to ensure they are well taken care of. If you’re looking for an agency that combines expertise, reliability, and outstanding customer service, I highly recommend John Santoro State Farm Agency. You won’t be disappointed!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience with our team. It’s our priority to provide personalized and attentive service, and we’re glad to know we made you feel at ease. We truly value your trust in us and look forward to continuing to serve you!"
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Gabriela Gracia

September 24, 2024

5  out of  5
rating by Gabriela Gracia
"John Santoro and his team at State Farm are top-notch! They provide excellent customer service, are always responsive, and offer personalized insurance solutions that fit your needs perfectly. I highly recommend John Santoro State Farm Agency for anyone looking for reliable and professional insurance guidance!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our team. Providing personalized service and support is always our top priority. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!"
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Cindy

August 30, 2024

5  out of  5
rating by Cindy
"I have been speaking with Alexandra who is absolutely Amazing!! She is sweet, accommodating and very professional. Not only does she have wonderful attributes, she was able to safe me money !!!"
We responded:
"Thank you for your feedback, Cindy! We're so glad to hear that you found our team helpful in finding the right insurance for you. If you need any more assistance in the future, we're here to help. We appreciate your trust in us! - John "
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Luis Caraballo

July 2, 2024

5  out of  5
rating by Luis Caraballo
"Carlos Hernandez helped me. He was super useful. I recommend everyone to go to him! Gave me the best offer for my insurance!"
We responded:
"Luis, thank you for taking the time to share this feedback from your recent experience with our agency! I'm glad to hear that our team was able to assist you in a helpful and professional manner. We appreciate your recommendation! - John "
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Pat Riotic

June 29, 2024

5  out of  5
rating by Pat Riotic
"Looking forward to save $$$ insuring my car thru you!!!! 😊"
We responded:
"Pat, my team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - John "
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Stef Z

June 12, 2024

5  out of  5
rating by Stef Z
"Awesome customer service! Quick, easy, painless, professional, and affordable! Check them out."
We responded:
"Stef, we sincerely appreciate you sharing your experience with us! We're here to help and look forward to serving you again soon. - John"
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Seth

April 9, 2024

5  out of  5
rating by Seth
"I've been a client of Santoro Insurance Agency for several years now, and I couldn't be more satisfied with their services. The team is highly professional, knowledgeable, and always ready to assist with any insurance needs or questions I may have. They offer competitive rates and personalized coverage options tailored to my specific requirements. I highly recommend Santoro Insurance Agency to anyone in need of reliable and trustworthy insurance services. Keep up the excellent work!"
We responded:
"That's great to hear about your positive experience with Santoro Insurance Agency! I'm glad to hear that you are satisfied with their services and that they have been able to meet your insurance needs effectively. Your recommendation speaks highly of their professionalism and personalized approach. Thank you for sharing your feedback!"
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La Perfection Lou

March 30, 2024

1  out of  5
rating by La Perfection Lou
"Professional scammers. JOHN SANTORO advertised to change my insurance for $1,900 for 6 months (3 cars). I texted and sent multiple emails because the beacons were not received. 3 months later I received 1 beacon. Now they sent an additional bill for $800 !! Never had any accident, never had any tickets."
We responded:
"Louis, first I would like to address that the integrity of my business is extremely important to my team and I. As you can see, my other reviews show my agency's commitment to our customers, our excellent customer service, and the high standards we maintain. Please contact me at the office at your earliest convenience I would like to discuss with you further. - John"
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Kathy Kochersperger

February 24, 2024

5  out of  5
rating by Kathy Kochersperger
"Very professional and got me the coverage I needed at a reasonable price."
We responded:
"Thank you for your kind words! We are delighted to hear that you found our service professional and were able to get the coverage you needed at a reasonable price. Your satisfaction is our top priority, and we appreciate your feedback. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Thank you for choosing us!"